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Freight Account Manager

Our Company

Air Partner is one of the world’s leading air charter Companies with over 55 years of aviation experience. We service many different sectors and expertly co-ordinate thousands of individually tailored flights including private jets for CEO’s and celebrities, passenger aircraft charter for conferences, orchestras and product launches and freighters moving anything from general supplies to military vehicles. 

With the business skyline changing faster than ever before we operate in a fast paced, intensely competitive sales environment which is challenging and not for the faint hearted! We are based in modern cutting edge offices close to Gatwick airport with regular train services to The City and South Coast. Our culture is professional and fun and we recognise that our brokers play a vital role in defining our clients’ experience of Air Partner. With this in mind our team are highly valued both internally and externally and this is recognised by the lucrative compensation packages and ongoing career development that we offer.  


Job Purpose Statement 


The role of a Freight Account Manager involves building client relations and servicing our existing and new client base with aircraft charter and on board courier solutions.

You will report directly to the UK Team Leader and will assist with large contracts and other adhoc projects, building and developing key client and supplier relationships as well as tightening global relationships with other Air Partner offices. 

To compliment the primary role, it will be necessary on occasion to be included in various field activities such as client visits, airline visits, event attendance, aircraft viewings or flight riding.

To be effective in this role you will demonstrate proactive sales ability, smart procurement abilities, creative presenting skills, outstanding commercial awareness and negotiation talent.


Job Accountabilities 

General responsibilities include, but not limited to:

  • Providing support to the Trading Manager and the team, in all aspects of day to day trading.
  • Creating, maintaining and developing relationships with clients and suppliers and maintaining active records of this within our CRM system.
  • Speedy turnaround of new and existing client enquiries and tenders.
  • Coordination of bookings and their operations as well as orderly maintenance of paperwork/files.
  • Achieving targets set for each financial year.
  • Under the guidance of the Business Development, lead, create and execute a sales plan to bring onboard new clients, including sales visits and cold calling.
  • Conforming to all company procedures and compliance standards as set down in the employment contract and staff manual.
  • After the training period, participate in the out of hours on call rota.


Job Challenges

  • Building new business for Air Partner in an extremely competitive market
  • Managing and maintaining high service levels on demanding accounts
  • Delivering high levels of customer orientated service


Required Skills & Experience

  • A good understanding of the aviation and/or freight industry
  • Customer focused with good people skills and the ability to form good business relationships.
  • Ability to communicate effectively, with a strong telephone manner
  • Previous experience working in an international team environment
  • Well organised with excellent time management skills
  • IT literate with the ability to learn the functions of numerous internal IT systems
  • Competitive, results driven, highly motivated and hungry to win business
  • Logical approach to problem solving and adapt at keeping up with a changing situation
  • Proficiency in a second business language (ideally Dutch) would be advantageous
  • Ability to maintain a sense of humour, even in a pressured situation


What We Offer

  • Competitive basic salary
  • An excellent variety of employee benefits and a generous holiday entitlement
  • Opportunity for global travel
  • Key training, mentoring and ongoing support & development
  • Career development opportunities within a company that invests in people and their careers
  • A fun and friendly working environment within an “open-door” office atmosphere.

If you are looking for a new challenge with an exciting, fast moving, successful company, please send your CV to 


VacancyId 3049
Location Gatwick
Department Freight
Closing date 28.02.2019 00:00:00
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