Aviation Support Specialist

The primary role of the Aviation Support Specialist is to provide comprehensive support to the Air Partner trading business across the Group in a fast paced and changing environment. The role will encompass a variery of tasks including, flight watching and out of hours broking - maintaining and delivering a high level of customer service at all times.

Job Accountabilities

General responsibilities include, but not limited to:

Flight Support
Monitor and flight watch Air Partner group operated flights
Broker any out of hours private jet charter or ACMI requests whilst maintaining a high service level
Monitor news for breaking events
Field any EPD calls and, follow the callout procedure and search for suitable aircraft
Liase with brokers and EPD clients after an activation call
Monitor weather and Eurocontrol issues that could affect group flights, and communicate accordingly
Maintain the company database of suppliers and relevant information
Provide out of hours telephone and email management for the Air Partner group
Service
To deliver first class service to Air Partner clients and operators within the 24 hour shift pattern

Job Knowledge, Skills & Experience

Ability to demonstrate a well established background in flight support and have a good understanding of the aviation industry
Exceptional customer service skills
Relevant previous experience within a flight support role is desirable
Demonstrable track record of integrity, honesty, trustworthiness and professionalism
Demonstrate the ability to provide first class client care
Excellent oral and written communication skills and ability to professionally represent the company
Excellent organisational skills with the ability to multi-task
High attention to detail with the ability to work to tight deadlines and under pressure
Willingness to be flexible as part of a small 24 hour team
Numerate with the ability to problem solve
Advanced Microsoft office skills
International experience and the ability to speak an additional language is an advantage
Ability to work under pressure and think outside of the box
Sound general aviation knowledge/background
Experience in CHMI/NM applications
Airline or airport experience is desirable

What We Offer

Competitive basic salary
An excellent variety of employee benefits and a generous holiday entitlement
Opportunity for global travel
Key training, mentoring and ongoing support & development

If you are looking for a new challenge with an exciting, fast moving, successful company, please send your CV to careers@airpartner.com

VacancyId 3043
Location Gatwick, West Sussex
Department Operations
Closing date 11/30/2018 12:00:00 AM
Email To careers@airpartner.com