Aviation Support Specialist
The primary role of the Aviation Support Specialist is to provide comprehensive support to the Air Partner trading business across the Group in a fast paced and changing environment. The role will encompass a variery of tasks including, flight watching and out of hours broking - maintaining and delivering a high level of customer service at all times.
Job Accountabilities
General responsibilities include, but not limited to:
- Flight Support
- Monitor and flight watch Air Partner group operated flights
- Broker any out of hours private jet charter or ACMI requests whilst maintaining a high service level
- Monitor news for breaking events
- Field any EPD calls and, follow the callout procedure and search for suitable aircraft
- Liase with brokers and EPD clients after an activation call
- Monitor weather and Eurocontrol issues that could affect group flights, and communicate accordingly
- Maintain the company database of suppliers and relevant information
- Provide out of hours telephone and email management for the Air Partner group
Service
- To deliver first class service to Air Partner clients and operators within the 24 hour shift pattern
Job Knowledge, Skills & Experience
- Ability to demonstrate a well established background in flight support and have a good understanding of the aviation industry
- Exceptional customer service skills
- Relevant previous experience within a flight support role is desirable
- Demonstrable track record of integrity, honesty, trustworthiness and professionalism
- Demonstrate the ability to provide first class client care
- Excellent oral and written communication skills and ability to professionally represent the company
- Excellent organisational skills with the ability to multi-task
- High attention to detail with the ability to work to tight deadlines and under pressure
- Willingness to be flexible as part of a small 24 hour team
- Numerate with the ability to problem solve
- Advanced Microsoft office skills
- International experience and the ability to speak an additional language is an advantage
- Ability to work under pressure and think outside of the box
- Sound general aviation knowledge/background
- Experience in CHMI/NM applications
- Airline or airport experience is desirable
What We Offer
- Competitive basic salary
- An excellent variety of employee benefits and a generous holiday entitlement
- Opportunity for global travel
- Key training, mentoring and ongoing support & development
If you are looking for a new challenge with an exciting, fast moving, successful company, please send your CV to careers@airpartner.com
VacancyId
3043
Location
Gatwick, West Sussex
Department
Operations
Closing date
11/30/2018 12:00:00 AM
Email To
careers@airpartner.com