ServicePLUS Executive - Milan, Italy

Our Company

Air Partner is one of the world’s leading air charter Companies with over 55 years of aviation experience. We service many different sectors and expertly co-ordinate thousands of individually tailored flights including private jets for CEO’s and celebrities, passenger aircraft charter for conferences, orchestras and product launches and freighters moving anything from general supplies to military vehicles.

With the business skyline changing faster than ever before we operate in a fast paced, intensely competitive sales environment which is challenging and not for the faint hearted! We are based in modern cutting edge offices close to Gatwick airport with regular train services to The City and South Coast. Our culture is professional and fun and we recognise that our brokers play a vital role in defining our clients’ experience of Air Partner. With this in mind our team are highly valued both internally and externally and this is recognised by the lucrative compensation packages and ongoing career development that we offer.

Job Purpose Statement

The primary role of the ServicePLUS Executive is to support the Commercial Jet Team in all aspects of flight logistics, ensuring a seamless service is provided for every flight.

Job Accountabilities

General responsibilities include, but are not limited to:

Provide seamless customer service to clients, ensuring expectations are met or exceeded
Provide overseas support, including departure representation and/or flight riding, as required
Prepare detailed briefs for clients with relevant flight information
Promote and sell ServicePLUS flight enhancements; ensure any additional sales are invoiced and paid in a timely manner
Where applicable, cross sell Air Partner services
Distribute post flight surveys following every flight and in case of any Claim cooperate with the Client’s Commercial Account to quickly respond to any service issues
Update Air Partner Company Software’s Systems with relevant information regarding suppliers and customers
Prepare the Flight Brief + File to support the person on duty H24 on the actual and forthcoming Flight activity

Job Challenges

Building and maintaining successful, long term relationship with both client and suppliers
Managing and prioritizing workload, particularly during busy periods
Ability to quickly and effectively manage service issues

Job Knowledge, Skills & Experience

Experience

Previous experience with airport procedures, charter broking, and flight riding preferred

Skills

Both Customer and Provider focused with an emphasis on quality
Highly motivated individual who is a Team player
Strong verbal and written communication
Problem-solving skills
Excellent organizational skills
Flexibility, Reliability and Availability
PC literate
Geographical knowledge desirable
Willingness to travel (sometimes on short notice)

What We Offer

• Competitive basic salary

• An excellent variety of employee benefits and a generous holiday entitlement

• Opportunity for global travel

• Key training, mentoring and ongoing support & development

• Career development opportunities within a company that invests in people and their personal development.

• A fun and friendly working environment within an “open-door” office atmosphere.

If you are looking for a new challenge with an exciting, fast moving, successful company, please send your CV to careers@airpartner.com

VacancyId 3054
Location Milan, Italy (20159 Milano)
Department Commercial Jets, ServicePLUS
Closing date 2/28/2019 12:00:00 AM
Email To careers@airpartner.com