Aviation Support Specialist

The primary role of the Aviation Support Specialist is to provide comprehensive support to the Air Partner trading business across the Group in a fast paced and changing environment.  The role will encompass a variery of tasks including, flight watching and out of hours broking - maintaining and delivering a high level of customer service at all times.

Job Accountabilities

General responsibilities include, but not limited to:

• Flight Support
• Monitor and flight watch Air Partner group operated flights
• Broker any out of hours private jet charter or ACMI requests whilst maintaining a high service level
• Monitor news for breaking events
• Field any EPD calls and, follow the callout procedure and search for suitable aircraft
• Liase with brokers and EPD clients after an activation call
• Monitor weather and Eurocontrol issues that could affect group flights, and communicate accordingly
• Maintain the company database of suppliers and relevant information
• Provide out of hours telephone and email management for the Air Partner group
  Service
• To deliver first class service to Air Partner clients and operators within the 24 hour shift pattern

Job Knowledge, Skills & Experience

• Ability to demonstrate a well established background in flight support and have a good understanding of the aviation industry
• Exceptional customer service skills
• Relevant previous experience within a flight support role is desirable
• Demonstrable track record of integrity, honesty, trustworthiness and professionalism
• Demonstrate the ability to provide first class client care
• Excellent oral and written communication skills and ability to professionally represent the company
• Excellent organisational skills with the ability to multi-task
• High attention to detail with the ability to work to tight deadlines and under pressure
• Willingness to be flexible as part of a small 24 hour team
• Numerate with the ability to problem solve
• Advanced Microsoft office skills
• International experience and the ability to speak an additional language is an advantage
• Ability to work under pressure and think outside of the box
• Sound general aviation knowledge/background
• Experience in CHMI/NM applications
• Airline or airport experience is desirable

What We Offer

• Competitive basic salary
• An excellent variety of employee benefits and a generous holiday entitlement
• Opportunity for global travel
• Key training, mentoring and ongoing support & development

If you are looking for a new challenge with an exciting, fast moving, successful company, please send your CV to careers@airpartner.com

VacancyId 3043
Location Gatwick, West Sussex
Department Operations
Closing date 30/11/2018 0:00:00
Email To careers@airpartner.com