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Your guide to booking 
Simple Solutions For Personal & Executive Assistants
Whether booking private jet charter is something new to you or frequent part of your week, you will understand the importance of having a knowledgeable Account Manager to guide you through the process and ensure everything goes without a hitch. Whilst your dedicated Account Manager will look after all the details and always be on hand to help you, we have put together a guide to help make sure your experience is smooth and seamless.
Do I need to know anything about private jets?
In short, no – our charter experts will deal with the technical details of your charter. You will have a dedicated Account Manager who will guide you through the process from enquiry to post-flight. Your Account Manager will organise all the details of your flight – from sourcing the right aircraft, to booking landing slots, organising permits, dealing with the handling agent and organising bespoke catering. They can even be on hand at the airport on the day of your flight to ensure everything goes smoothly. We pride ourselves in offering an extremely personal and high level of service, so we are used to working with specific requests or requirements.
I'm responsible for getting my boss to his destination smoothly. Am I in safe hands?
Our Account Managers have years of experience in the aviation industry and specialise in managing particularly complex charters that involve multiple stops. We are also experts in problem solving – our CharterPLUS guarantee protects you from disruption to your flight on the very rare occasion of a technical fault. With our global support team available around the clock, 365 days a year, you can rest assured that any questions or last minute changes will be dealt with quickly and efficiently.
What do I need to know about the trip before contacting Air Partner?
When speaking to your Account Manager about an upcoming flight, it is really helpful to provide the following details:
Date
Departure times
RouteNumber of passengers
Number of bags
Types of aircraft flown on previously (not essential)
These details mean that we can quickly provide you with a cost estimate, however your Account Manager will still be able to advise you if these details aren't yet set in stone and will also discuss your boss's preferences with you to ensure we find the right solution. Further down the booking process (once the flight has been confirmed and the contract is signed) we will also need you to send us the passengers' passport details and discuss their on-board preferences – from catering to any on-board personalisation or even flying a pet. Throughout the process your Account Manager will be on hand to guide you and answer any questions.
How does the booking process work?
Contact Air Partner with your enquiry, either through our website, by phone or by email. (You can find our contact details at the end of this guide).
Your dedicated Account Manager will acknowledge your enquiry, ask any further questions and send you a quotation by email.
Once you have agreed on the right option and accepted a quote, we will issue a contract, which will need to be signed and returned to us.
Upon receipt of the contract, your Account Manager will confirm the flight.
We will then provide you with a passenger brief detailing the route information. At this stage, we will request the passengers' passport details and discuss on-board preferences with you.
We will be in touch 24 – 48 hours prior to the flight and re-send the passenger brief, complete with crew details.
On the day of the flight, we will monitor the progress of the flight and keep you updated with movements and any potential weather delays. If you have any transfers booked at the destination (this is something we can help with too) then we will ensure everyone is informed and on schedule.
What is the difference between private jet charter on demand and the JetCard programme?
Private jet charter on demand gives you access to live market pricing and once you have flown there is no ongoing commitment to us. On the other hand, JetCard is membership programme that allows you to buy hours of flying in advance and offers premium benefits. You will pay a fixed hourly rate that is inclusive of all variable costs (including fuel, de-icing, flying on peak days) and benefit from premium terms such as being guaranteed an aircraft with as little as 24 hours’ notice. This is ideal for the regular flyer or someone who needs ultimate flexibility. You can read more about our JetCard programme here.
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We've thought of everything
We provide all flying services in one place. Whether you are booking charter for one person, a small group, a large group or even transporting goods, we do it all.
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A tailored solution
We are trusted by large corporates across all industry sectors and we will work with you to create a tailored flight solution that fits your requirements.
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Reliability
We specialise in providing a reliable service. Whether that's a last minute change of plan to the schedule or ensuring a plan B is always in place, we are the experts in personal and reliable private charter.
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Experience professionals
We aren't an online platform, we are a team of charter broker professionals with years of experience. We have a global network of trusted partners to ensure we always find the right solution for you.
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We put you first
We are available 24/7 and your dedicated Account Manager will work closely with you to understand the requirements and preferences for each flight, managing and communicating every detail to you from booking to touchdown.
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Our Jetcard
We offer the more flexible jet membership programme in Europe, providing unrivalled terms and benefits. Find out more here
Top flight routes and prices
London | New York | Stockholm | Jersey | Geneva | Paris | Frankfurt | Zurich
Our latest case studies
Discover our swift solutions for a financial roadshow and how we offered peace of mind for an incentive trip.
Global events
From summits, forums and meetings, fly by private jet to the biggest corporate events across the globe.
Our other charter services
We also provide Group Charter to fly large groups of people, Cargo charter for goods and our flexible JetCard programme for frequent private jet fliers.
