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Group Travel Account Manager

Do you have a passion for travel?  Are you well presented, highly organised and target driven, with experience of working in the business travel sector?  Are you extremely customer focused and have you got experience booking group flights, ticketing and airline fare rules? If so, this may be the opportunity you have been looking for!

We are recruiting for an Account Manager to support the Senior Account Managers and Travel Manager in ensuring that a seamless service is provided to both internal and external clients.  This role is based within our friendly Group Travel department at our modern Gatwick office.   

You will predominantly provide solutions for group scheduled flights but to compliment this primary role, you will also arrange client visits, airline visits and conduct new sales activity.

To be effective in this role you will demonstrate proactive sales ability with outstanding commercial awareness and a high level of attention to detail.  Good geographical knowledge is a must and experience in a similar role is a serious advantage! 

What you will be doing:

- Achieving targets set for each financial year

- Providing support to the Travel Division in all aspects of booking schedule service flights (predominantly groups) and ad-hoc hotel/car hire arrangements, all from initial enquiry through to departure

- Providing a first-class service to clients, always attaining feedback

- Maintaining, enhancing and growing our existing client base

- Assisting with client care activities and supplier relations – some out of hours work required

- Researching relevant industry data to create new sales leads

The team operate a 1 week in 5 (usually) on call rota (only after probation) and there will be some out of hours client/ supplier visits, but on the whole, is it a 9am-5.30pm Monday to Friday role, although some flexibility is required dependent on business needs.

What we are looking for:

- Experience of working in a business travel sector and a good understanding of the changing markets for both clients and suppliers 

- Ideally experience din a similar target driven, travel industry role where you have demonstrable examples of your success   

- A customer focused approach with good people skills and the ability to form and maintain good relationships with key individuals

- A good understanding of booking group flights, ticketing and a sound knowledge of airline fare rules

- Experience using a GDS and airfares knowledge is essential, Amadeus is preferred

- A presentable, enthusiastic team player who can also work autonomously and be confident to meet clients and suppliers and conduct sales

- A good level of IT literacy, especially proficient in Excel and Outlook

- An extremely organised approach with excellent attention to detail

- An ability to multi-task, prioritise pro-actively and work well under pressure to meet deadlines

- An excellent team player

- A flexible approach and an ability to adapt to change

- An ability to communicate effectively both written and verbal

- Geographical and airline knowledge - essential

- A highly motivated and customer focused individual

- Good numeracy skills - efficient and accurate

- An ability to generate consistent GP for the department

- An ability and willingness to travel nationally and internationally from time to time for client and supplier visits 

About us:

Air Partner is one of the world’s leading air charter Companies, founded over 50 years ago, we have a wealth of aviation experience. We service many different sectors and expertly co-ordinate thousands of individually tailored flights including private jets for CEO’s and celebrities, passenger aircraft charter for conferences, orchestras and product launches and freighters moving anything from general supplies to military vehicles.  We also have a successful Aviation Safety adn Security Consulting, training and outsourced services division. 

What we offer*:

-  A competitive salary

- Commission structure** 

- Discretionary bonus

- Pension

- Interest free season ticket loan** or usually free parking 

- Potential public transport discounts

- Private Medical Insurance**

- Life Assurance**

- Employee Assistance Program

- Monthly Air Partner Recognition Rewards (£50 vouchers and certificate for winner)

- 26 days annual leave with annual increases to 28 days after 2yrs service and 30 days after 4yrs service.  Please note that this includes 3 days annual leave as directed by the company over the Christmas period

- Ability to purchase up to 5 more holidays and carry over 5 days

- Gym Membership**

- Cycle to Work Scheme**

- Eye Tests

- Long service awards

- Volunteering days

- Free hot drinks and fruit

- Dress down Fridays

- Development opportunities across the Group

- A friendly, yet challenging environment to work in

- Nice modern offices 

- The opportunity travel globally as part of your role

- £1,000 refer a friend scheme (T&Cs apply)

* All benefits are subject to change

** Available after successful completion of probation period

VacancyId 3130
Location Gatwick, Crawley
Department Travel
Closing date 13/03/2020 00:00:00
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