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Head of Service Delivery and Information Security


The Technology Leadership Team are looking for a Head of Service Delivery and Information Security to take responsibility for the development and implementation of the Information Security Strategy across the Group (350 employees at circa 13 locations). 

You will be required to provide guidance to all teams across all enterprise applications and all infrastructure environments and take responsibility for implementing governance regarding Information Security Policies, Financial and Digital Risk and Data Loss Prevention.   

You will: 

- Develop and implement the Information Security Strategy across the Group

- Be responsible for providing leadership and management to the Technology service delivery teams based in UK, US and Germany

- Implement performance improvements to ensure a consistently high level of service to the business

- Pro-actively identify and lead on initiatives to continually improve Information Security across the Group

- Create and maintain the Groups Information Security compliance policies

- Lead programs to improve staff awareness of Information Security, including knowledge of ISO27001 and GDPR

- Implement Information Security Governance sessions

- Engage senior management in relation to Information Security Governance initiatives

- Develop KPIs and metrics, analyse data, identify trends and drive improvements

- Develop Information Security Risk advisory practices to include: 

  • Information Security Risks, Control Failings and GDPR Programs
  • Coordination and prioritisation of all security testing
  • Creation of a Control Assurance function and contribution to the existing Risk Register
  • Monitoring of 3rd party SLA's concerning security breaches and policy violations
  • Communication of security risks to Technology and to the wider business 

- Lead on Information Security work streams ensuring that they are aligned with the Technology Strategy

- Establish Security Risk Management systems, processes, policies and governance

- Advise on the company’s compliance with GDPR and local protection laws

- Monitor adherence to GDPR standards and acting as a point of contact with supervisory authorities and data subjects

- Increase staff awareness of data protection measures

- Build and maintain knowledge about applicable country privacy laws and regulations and assesses impact of changes in laws to privacy operations

- Perform audits and determine whether we need to alter our procedures to comply with regulations

- Identify personal data and ensure processing is monitored and actioned in line with all legal requirements

- Ensure that all customer data protection compliance requirements are achieved and maintained

- Ensure all 3rd party supplier data processing agreements are in place, complete and adhered to

 As the Group Data Protection Officer (DPO) you will be responsible for ensuring the company is complaint with the General Data Protection Regulations (GDPR) and PECR. 

What we are looking for:

- Academic qualifications in computer science or information systems and / or extensive relevant work experience

- Professional Qualifications: Microsoft, CISO, VMWare, Azure / AWS

- Experience and ability to manage an IT operation, preferably with experience of working with and managing remote overseas offices

- Proven experience in enterprise IT infrastructure strategic planning and development, project management, and policy development

- Excellent understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards

- Experience with systems design and development from business requirements analysis through to day-to-day management

- Proven track record in applying IT solutions to solve business challenges

- Excellent leadership skills

- Experience managing relationships with key suppliers and partners

- Strong knowledge of IT governance principals

- A passion for technology and the unlimited opportunities it can bring to clients and staff

- Excellent written, oral, and interpersonal communication skills

- An ability to conduct and direct research into IT issues and products

- An ability to present ideas in business-friendly and user-friendly language

- Highly self-motivated, self-directed, and excellent attention to detail

- An ability to effectively prioritise and execute tasks in a high-pressure environment

- Extensive experience working in a team-oriented, collaborative environment

- An ability to make decisions based on interpretation and application of information security standards and frameworks (e.g. NIST OWASP, SAST and DAST).

- Experience of working with the above regulations and will have attained at least one of the following accreditations: CISM, CISA, CRISC, CCSP, CISSP, CIPP.

- Extensive experience with Microsoft Windows 10, Microsoft Server 2012/2016, Microsoft Exchange Online, Microsoft Office 365, Dynamics 365, Microsoft Navision 2016 / Business Central, VMware Enterprise 5.5, Adobe C-Suite

- Exposure to Microsoft SQL 14.0, Microsoft Dynamics CRM 2011/15, Microsoft Azure, Mitel IP MiCollab, Meraki Networking, Cyber Security, AI, SD-WAN, MPLS WAN’s and Mobile-Iron MDM inc. Mobile Security

About us:

Air Partner is one of the world’s leading air charter Companies with over 55 years of aviation experience. We service many different sectors and expertly co-ordinate thousands of individually tailored flights including private jets for CEO’s and celebrities, passenger aircraft charter for conferences, orchestras and product launches and freighters moving anything from general supplies to military vehicles. 

What we offer*:


-  A competitive salary

- Discretionary Bonus
- Pension

- Interest free season ticket loan or usually free parking
- Private Medical Insurance**
- Life Assurance**
- Employee Assistance Program
- Monthly Air Partner Rewards (£50 vouchers and certificate for winner)
- 26 days annual leave with annual increases to 28 days after 2yrs service and 30 days after 4yrs service.  Please note that this includes 3 days annual leave as directed by the company over the Christmas period

- Ability to purchase up to 5 more holidays and carry over 5 days

- Gym Membership**

- Cycle to Work Scheme
- Eye Tests
- Long service awards
- Volunteering days
- Recognition awards
- Free hot drinks and fruit
- Dress down Fridays
- Development opportunities across the Group
- A friendly, yet challenging environment to work in
- £1,000 refer a friend scheme (T&Cs apply)


* All benefits are subject to change
** Available after successful completion of probation period



VacancyId 3107
Location Crawley, Gatwick
Department IT
Closing date 13/12/2019 00:00:00
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